What You Should Know
Once you have selected and purchased your pool and payment has cleared you, the purchaser, will have 3 days and until midnight of the third day, to cancel the contract for any reason with a 100% refund that will be repayed to the purchaser, within 7 days or sooner. After 3 days the item is yours and no returns will be accepted for any reason. Please make sure that you, the homeowner, contact your town regarding permits, electrical requirements and total cost BEFORE purchasing any above ground pool. Buying a swimming pool is a very enjoyable event but the decision should not be rushed and should be an educated decision. Emerald Poolworks and Supply aka emeraldpoolworks.com encourages you to take your time and WILL NOT be held responsible for purchasers failure to find out and follow proper code enforcement and applicable laws in regards to the above ground pool, electrical, excavation or installation and the repective costs involved.
THE PROCESS
There are 4 phases to the process: purchase of the pool, delivery of the purchased pool, excavation and installation. All phases may occur on separate days so please plan accordingly.
You may chose your installer so you may purchase your pool without installation. However, Emerald Poolworks and Supply will recommend using a professional installer to ensure a safe, sturdy and level pool. We at Emerald Poolworks and Supply use MC Construction exclusively, depending on location (Southern Tier NY, Eastern and Northern PA). We also recommend the excavator (myself) for pool site preparation, professional installation crew and service for your above ground pool selected from this site. Emerald Poolworks and Supply does not employ these craftsmen directly but works closely with them to ensure a quality job and that you the homeowner are happy. We all have been working closely together for over 20 years and are close friends.
TRAVEL
Additional travel fees may be required and charged in other locations if applicable. A site survey at your house will provide you, the purchaser, all the information you require to make an informed decision EXCEPT electrical work. You, the purchaser, are required to contact your own licensed electrician to ensure proper code is followed. Code enforcement will check on the Swimmming pool to make sure it passes once the swimming pool is completed. As far as travel for our recommeneded excavator and installer, please inquire as to where our installer and excavator agrees to go or if any additional travel charges apply. The required site survey will answer any of those questions. ALL pool packages on this site include the price for installation. Excavation for the simming pool site area in your yard is not included in the package pricing. The site survey will allow us to price out the excavation before giving you a total guaranteed price for verything except electrical work.
Warrantys and Permits
All of our above ground pools or pool packages and liners have a factory warranty. If you are planning on purchasing an above ground pool or package, please check with your town regarding permits that are required. The installer CAN NOT install a pool without a permit. The installer also has a limited time specific guarantee on all of the work pereformed on your new pool and will provide that to you.
EXCAVATION
The excavation is the first step in the construction process and calling for utility markings is required. Once the utilities have been marked, the excavation can start given the right ground conditions. The excavator requires a relatively dry yard to create the flat pool site. Too much water in a yard may prevent the excavation from starting due to potential damage to the yard from entering, exiting the property and to and from the drop area. Excavating normally takes less than a couple of hours to complete and may be scheduled up to a week ahead of the installation. On rare occasions the same day excavation and installation is completed. The chosen spot is a “rough cut” for the pool placement. Further Landscaping is required after the pool is installed and is the responsiblilty of th homeowner to finish as they chose. Emerald Poolworks and Supply can recommend a landscaper if you so desire. All excavations are bigger than what the size of the pool requires. For example: a 30 foot round pool will require a minimum of 36 foot circle. This is to ensure that the pool passes all town code requirements, it allows the installers room to work and it gives you the opportunity to decorate around the pool as you wish. If you have any other excavation requirements, the excavator will work with you if applicable and provide pricing. For example if you would like a site prepared for a shed or patio or vegatation removal, the excvator may be able to assist you for a fee. Emerald Poolworks and Supply can not remove any excavated earth from your property so please have a spot picked out in close proximity to the pool site (usually within 30 feet).
STUMP GRINDING IS NOT RECOMMENDED AND IS RARELY EFFECTIVE SO REMOVAL OF ANY STUMPS IN THE POOL AREA IS REQUIRED. The homeownr is responible for removing all ledge rock, boulders, tree stumps, roots etc from the intended pool area prior to excavation. If the excavator encounters these situations, Additional charges to remove will be assessed. Examples are pictured below.
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Person In Charge
We also understand that everyone has to work and scheduling may be an issue, but keep in mind that we are working for you, so accommodations must made for the excavation and installation of the pool. The person in charge of the “project” must be home to ensure no confusion is made on both sides. Once work begins the person who oversees the beginning of the project has final say of the whole project. This is not negotiable. This prevents another person, who was not privy to the original direction of the project, interjecting at a later date AFTER the pool has been completed and insists on partial or complete changes. This will not happen. This is also to reduce confusion and we appreciate your understanding so if you want to be “in charge”, make sure you are available.
Requirements
Fencing must be removed in advance for any excavation. The excavator does not remove or reinstall any fencing. If extenuating circumstancees arise the excavator may assist the homeowner in fence removal but a charge may apply. A 6 foot opening is required and a spot to place the excavated earth in close proximity to the pool (within 30 feet or so) is also required. Any distances further than that may result in a charge to move the excavated earth to that spot. The site survey will answer any of those concerns. Vinyl, wood or chain link fencing may require a professional to remove and re-install, so please make sure that is lookd into prior to scheduling the excvavation or installation of the pool. Unless you are having water trucked in, a hose and water supply is required to fill the pool. We do not recommend using your well to fill an above ground pool as it may burn out the pump if left on continuously. Electricity is needed for the installation in close proximity to the pool area. Sand is required as a base for the pool liner and protects it against the rough ground. The sand may be purchased through us for a fee but may be less expensive if the homeowner has it delivered. Washed masonry sand is preferred. Patio blocks are required for each upright and are included and supplied by Emerald Poolworks and Supply’s preferred Installer.
Electrical Work
An electrician is required for any above ground pool and be aware Emerald Poolworks or their recommended craftsmen CAN NOT perform or be responsible any electrical work. Please check with your town as far as permit requirements for your electrician and pool. Emerald Poolworks and Supply does not install or build pool ladders or steps to gain access to the pool. Any ladder or entry point must be built by the homeowner and is solely the responsibility of the homeowner (please see pool safety). The pool filter and motor must be grounded please check with your electrician what that entails. The pool filter and motor is mounted on a plastic base and is set on top of the ground near the pool. If you would like the installer to place this base on anything other than the ground please ask and supply the installer with the materials such as stone or block.
Installation
Installation of the pool by our recommeded installer is guaranteed and can take from a couple hours to almost 6 hours depending on the size you purchased. The Swimming pool liner will be “cut in” meaning once the pool is filled to the required height, you and your family may swim in the pool. The excavator or Installer does not backfill up against the side of the pool. If you would like to do this we would recommend waiting 6 months to allow the pool to “settle in”. The installer will also explain how your filter works and the pool filter manual will be provided to you.
The installer will require sand for the base of the pool. Washed masonry sand is prefrred and is delivered usually by dump tuck by the ton or yard. For example, a 24 foot round pool would require 4.5 tons of sand or about 3 yards. Depending on access to the pool area, please have the sand placed within 50 feet of the pool area but not in the excavated poolsite. Please have the sand placed on a tarp to prevent grass from getting into the sand. The installer has to move this pile to the pool site by wheelbarrow and shovel. If there is no access, as close to the pool area is preferred. Depending on how far the sand is away from the pool site, a service charge to move the pile may be charged by the installer which is not included in the pool package price. [slideshow_deploy id=’675′] The site survey will also answer any questions regarding sand placement and pricing if applicable.
Concerns or Issues
If you have any issues regarding your new pool, please DO NOT PANIC. We will take care of the issue for you as soon as possible. You must contact us as soon as you notice it so we can address it. Failure to notify us may result in potential issues that may void any warranties so we encourage you to communicate with us in a civil manner. “Acting like a 2 year old” will not rectify the situation any sooner or make us move any faster. We understand that any problem that could arrise may be frustrating but if at all possible we will make very effort to remedy any situation within reason and in a timely manner. We appreciate your patience and decorum.
Acts of God and Other Unforeseen Events
Emerald Poolwoks and Supply, the excavator and the installers are not responsible for damage to the pool once installed or property from acts of God, actions from individuals or unforeseen ground conditions such as falling trees, limbs, root systems, leaves, sap, pollen, dust, sand, rocks or stones, lightning, rodents, insects, larger animals, pets, flooding, high water table, natural springs, wind, ice, snow, hail damage, improper drainage, dry wells, wells, downspouts, septic systems, invisible fencing, trespassing, vandalism, improper chemical treatment and carelessness to name a few. Emerald Poolworks and Supply can most likely repair such damage to your Above Ground Swimming Pool and can provide you with an estimate for repair if needed.
Weather or Delays
Emerald Poolworks and supply as much as we would like, can not control the weather. While we make every effort to schedule and install on time, weather does effect our timeline and our schedule for all aspects of the aforementioned. Emerald Poolworks and their recommened craftsmen reserve the right to postpone any and all work resulting from weather, delays in delivery of products, mechanical breakdown or ground conditions to name a few. These are issues that are generally a rare occurance and we all try to avoid but sometimes are not able too. We appreciate your bussiness and patience. If you have any questions please ask!!